Return Policy

All sales are final. Returns are accepted for store credit only within 7 business days of the invoice date and must be accompanied by a receipt. Credit good for one year from date of issue. All merchandise sold in “as is” condition. Returns and exchanges are not accepted on special orders. *All packaging must remain intact and must be documented for shipping insurance claims.

Memo Policy

KRB offers memos on items for up to 72 hours.

All memos require a credit card deposit and all items must be returned in original condition. The credit card provided at time of memo will be charged for any items kept after 72 hours. If paying by check, payment must be received within 24 hours, otherwise KRB will charge the credit card on file.

KRB memo client must make necessary arrangements for, packing/unpacking, transportation, and repackaging. KRB will assist in these arrangements upon request; however, all delivery, packing, unpacking, assembly and installation fees are to be paid by the memo client. Furniture must be picked up by professional movers. We will not release any goods without proper protection. All hanging light fixtures must be transported via appropriately outfitted vehicles or movers equipped to handle such merchandise (i.e. hanging bar.) Any upholstered items returned soiled must be cleaned at your expense. All loose parts, including screws or other hardware, must be returned.

Any damage incurred during the memo period will result in the purchase of that item via the credit card retained by KRB at time of item pick-up. We reserve the right to decline having any item repaired. KRB does not loan items for photo shoots. We reserve the right to decline memos on fragile items.

Your acceptance of items for memo constitutes your agreement to these terms. We thank you for your cooperation.

Trade Discount

We offer a 15% trade discount on individual items above $600 with the submission of a valid resale certificate. Items from The Lacquer Company and Christopher Spitzmiller are eligible for a 20% trade discount. Items excluded from any discount include works by Marian McEvoy, Liz Young, Mark Gagnon, Frances Palmer, and works from Jane Stubbs. 

Lending Policy

We do not loan or rent items for photoshoots. We reserve the right to decline memos on fragile items.